Annual Hardware Maintenance

TechForce Technology provides flexible solutions for your hardware maintenance needs. We have developed a variety of support packages tailored to varying customer requirements. Our expert team of Support Engineers provides support for most major platforms including DELL, IBM, and HP systems, as well as High-End Servers, Printers, Workstations and Peripherals. Service agreements range from labor only, to full on-site hardware maintenance, which includes help desk assistance, parts replacement and on-site labor. Depot and Advanced Exchange service programs are also available.

Annual Hardware Maintenance

  • Help Desk Assistance
  • Service request tracking
  • 1-Hour Telephone Response Time, 8 a.m. to 5 p.m., Monday – Friday, Sites Local Time, excluding holidays
  • Next-Day On-site Warranty Parts Replacement
  • Same-Day On-site Repair Options
  • 24/7 Coverage Options

Spare-in-the-Air

  • Configure Replacement Part/Unit
  • Overnight Shipping of Part/Unit
  • Retrieval of Defective Part/Unit
  • Repair & Restock Part/Unit

Depot Repair

  • 3-Day Repair Time on most CPU’s and Peripherals

Onsite Service – Labor Only

  • 8 a.m. to 5 p.m., Monday – Friday, Sites Local Time, excluding holidays
  • Same-Day and Next-Day On-site Service
  • 24/7 Coverage Options

TechForce Technology helps businesses optimize existing IT infrastructure and maximize their return on IT investments for increased profitability and sustainable solutions.