Desktop Support

TechForce Technology provides support services for our client’s computers, peripherals and software throughout its desktop infrastructure.  Our technicians take ownership of service requests escalated from the central help desk and routine operational activities as directed by the TechForce Technology Service Delivery Manager and Service Delivery Coordinator.  TechForce Technology Desktop Support technician’s responsibilities include but are not limited to the following high-level functions:

◾Receipt and processing of individual service calls (tickets) through their ordinal path
◾Qualification (if necessary) of service calls prior to assignment to technicians
◾Reassignment of service calls routed to the break / fix queue in error to other functional areas as required
◾Installation of licensed and approved hardware and software
◾Software Imaging and Desktop Image Management
◾Desk-side software problem diagnosis and repair, configuration and training
◾Remote software problem diagnosis and repair
◾Database support
◾Hand-held device support
◾Smartphone support
◾Desktop to network problem diagnosis
◾Printer / Plotter support
◾Installations, Moves, Additions and Changes (IMAC)support