Desktop Support Services

TechForce Technology provides support services for our client's computers, peripherals and software throughout its desktop infrastructure. Our technicians take ownership of service requests escalated from the central help desk and routine operational activities as directed by the TechForce Technology Service Delivery Manager and Service Delivery Coordinator. TechForce Technology Desktop Support technician’s responsibilities include but are not limited to the following high-level functions:

• Receipt and processing of individual service calls (tickets) through their ordinal path
• Qualification (if necessary) of service calls prior to assignment to technicians
• Reassignment of service calls routed to the break / fix queue in error to other functional areas as required
• Installation of licensed and approved hardware and software
• Software Imaging and Desktop Image Management
• Desk-side software problem diagnosis and repair, configuration and training
• Remote software problem diagnosis and repair
• Database support
• Hand-held device support
• Blackberry support
• Desktop to network problem diagnosis
• Printer / Plotter support
• Installations, Moves, Additions and Changes (IMAC)support

Break / Fix Services

TechForce Technology provides break/fix and depot repair support services for our client’s computers, peripherals and printers throughout its desktop infrastructure. TechForce Technology maintains its status as business partners with the industry’s primary desktop equipment manufacturers. TechForce Technology also maintains current individual technical certifications as well as its authorized service repair center status for these manufacturers. Examples include Dell, HP and IBM . Maintaining status as an authorized service repair center allows TechForce Technology access to warranty tracking and maintenance systems, processes and records for major manufacturers such as Dell (Dell Warranty Parts Direct) and HP (HP/Compaq Channel Services Network).

TechForce Technology Break/Fix support team members have backgrounds in low-level computer repair and are Computing Technology Industry Association (CompTIA) A+ Certified technicians. TechForce Technology Break/Fix Support technician’s responsibilities include but are not limited to the following high-level functions:

• Receipt and processing of individual service calls (tickets) through their ordinal path
• Qualification (if necessary) of service calls prior to assignment to technicians
• Reassignment of service calls routed to the break / fix queue in error as required
• Diagnosis of customer’s computing problem utilizing manufacturer provided diagnostic tools, skills acquired via official training and individual experience
• Locate, procure, distribute and install the required component(s)
• Repair and service of distributed production desktop computing equipment
• Repair and service of production mainframe equipment (if applicable)
• Coordinate “loaner or interim” equipment process to restore desk-side functionality as quickly as possible
• Asset recovery and relocation of production computing equipment
• Tracking of warranty, maintenance and compliance
• Hardware performance trend analysis
• Provide status updates to the customer as (required)
• Provide informational break/fix updates to Client’s IT Management as required
• Provide hardware performance trend analysis reports to Client’s IT Management as required
• Assist Client’s IT Management in cost saving measures where possible (i.e., identify and communicate cost of repair versus cost of replacement)
• Receipt support and distribution of Client’s IT related hardware to the various locations (if applicable)
• Maintenance of Client-critical stock levels for twenty-four/seven operations

Asset Management Services

TechForce Technology's Fixed Asset Management Professional Services Division is experienced in providing asset management solutions for the following sectors:

• Higher Education Fixed Asset Management
• State and Local Government Fixed Asset Management
• Large Corporate Fixed Asset Management

Benefits of implementation and maintenance of a fixed asset management subsystem:

• Provides reporting mechanism for proper assessment of IT infrastructure
• Strengthen internal controls over IT personal property
• Provides mechanism for annual and periodic validation of IT personal property
• Provides reporting mechanism to assist with minimization of duplicate acquisition activity
• Reduced cost through accurate identification of warranty violation
• Maximizes re-utilization efforts i.e., asset recovery attributable to idle status or employee departure

TechForce Technology's approach is to implement a flexible and comprehensive fixed asset inventory subsystem enabling Clients to:

Capture detailed information pertaining to capital and controlled asset items:

• Allow access to fixed asset data via a web-based application
• Increase the integrity of inventory related data and stream-line fixed asset related work-flow by implementation of bar-code technology;
• Maintain data integrity to ensure accurate personal property related assessments including technology levels, disaster recovery, and valuation of assets;
• Provide methodology to reconcile fixed asset subsystem data to internal financial systems;
• Implementation or development of policy and practitioners standards (best practices) regarding fixed asset management
• Effectively manage all phases of the asset life cycle.

IT Professional Staffing Services

TechForce Technology develops cohesive partnerships with clients to optimize their operational efficiency. We utilize our recruiting expertise to effectively identify the best talent available in the market. Our professional network spans across a vast array of functions and industries. Integrity and our commitment to succeed allows us to operate outside of the traditional “recruiting firm” scope. The candidates presented by TechForce are not only meant to complement your current environment but to strategically position your firm for profitable longevity.

Staff Augmentation

• Identifying top talent across a vast array of functions and industries on a direct-hire and contingent basis.

Executive Searches

• Partnering to efficiently acquire the future executive leadership of your organization.

Human Resource Outsourcing

• Managing your Employee Relations, Compensation/Benefits and Talent Acquisition processes in order to minimize risk and increase profit margins.

Our Human Resource Outsourcing Services offer solutions ranging from completely outsourcing your Human Resource responsibilities to only outsourcing certain functions. The most unique aspect of our services is the initial assessment process which is free to our clients and provides insight regarding potential opportunities to improve efficiency and minimize risk.

While partnering with your firm, there will be a team of experienced professionals that will participate in fulfilling your needs. This team will communicate with your organization through a dedicated HR Client Manager. Having one point of contact will help to maintain consistency and communication throughout the Human Resource process. Your HR Client Manager will directly manage your team based on agreed upon procedures and will provide your senior leadership with valuable analytics as well.

What are the advantages?

• Reduce the potential for costly law suits due to lack of knowledge or HR expertise.
• Take advantage of cost savings as our clients can potentially save up to 50% in comparison to their current HR operational expenses.
• Gain back your focus on revenue generating initiatives while allowing TechForce to manage your Human Capital.

FACT

"The average cost of a Labor/HR related law suit in 2009 was $225,000.00. This number does NOT include any of the damages that were awarded." - Ford & Harrison

Cabling Infrastructure Services

TechForce Technology understands that a sustainable cable infrastructure is a critical component of your network. Proper planning, design, installation, and maintenance of this infrastructure can have a positive impact on your company’s day-to-day operations and can contribute to its success. TechForce Technology is experienced in providing cabling solutions for construction projects as well as upgrades and modifications to existing infrastructure. TechForce Technology is an experienced structured cabling solution provider. As a full-service provider, our start-to-finish approach includes the following:

• Consultation
• Site Survey
• Design/Engineering
• Materials Supply
• Installation
• Certification
• Documentation
• Maintenance

Client sites receive high-quality design, consistent workmanship, and sustainable and industry validated equipment. TechForce Technology’s Cabling Infrastructure services offer:

• Comprehensive solutions for all infrastructure types - CAT5e, CAT6, CAT6a, CAT7, fiber optic, and wireless networks
• Outside plant capabilities for buried and aerial cable networks, CATV, and video systems, including placing poles and erecting transmitters and receivers.
• Multi-site project management thorough comprehensive documentation, and computer-aided design

Central Receiving/Distribution Operations

TechForce Technology has extensive experience in providing logistical support for its Clients. TechForce Technology will provide shipping and receiving support if the Client desires this service. TechForce Technology’s shipping and receiving warehouse facility will deliver the following benefits for our clients:

• Secure product and recovered asset storage
• Off-site sensitive equipment storage
• Staging area resources

TechForce Technology Central Receiving Division is a full service materials handling and distribution platform. Our staging/logistics personnel are experienced in all phases of inbound (receiving and returns) and outbound operations (packaging and shipping). This is a corporate facility dedicated to the receipt, proper establishment of asset management internal controls and prompt communication of receipts/distribution to Client oversight personnel.

In addition to our corporate receiving resources, TechForce Technology has the capability to utilize on-site personnel to interface with our Asset Management Team to identify, (tag and cross-reference asset attributes) to purchase documents and provide comprehensive reports of capital/controlled assets which have been received at the facility.

TechForce Technology has without incident, received secured, imaged and deployed thousands of technology components to various clients. In many cases, the volume of IT equipment located within our warehouse facility has exceeded ten-thousand (10,000) devices. As a matter of standard procedure, TechForce Technology Central Receiving personnel perform the following high-level functions:

• Reconciles the shipper’s packing slip to the items received and reports any variances to both the client and the vendor delivering the equipment.
• Inspect the external packaging for damages
• Document and reconcile damaged product to the return materials authorizations and then to the receipt of replacement product(s).
• Coordinate delivery of Client’s product to proper signature authority personnel

Project Support Services

TechForce Technology offers a range of staff augmentation and cost reduction solutions for technology departments. TechForce Technology is staffed with experienced desktop engineers that provide on-going support services such as product procurement and deployment, IMAC (installs, moves, adds, changes) Desktop and Help Desk support services. TechForce Technology offers several IMAC options:

Dedicated On-Site Engineer(s)

TechForce Technology provides full-time resources that reside on-site with the client’s team. These resources are dedicated 100% in support of the Client's IT infrastructure.. Typically, this option is ideal for clients because it offers the highest level of service by having the engineer(s) available on-site and familiar with the client’s configurations, personnel, and procedures, resulting in a cost-effective usage of time and resources. Clients are typically charged on a monthly fee basis for this option.

Time and Materials

TechForce Technology provides resources on an as-needed basis to augment the client’s staff. Clients are typically charged on an hourly rate basis.

Special Projects

TechForce Technology provides resources on an as-needed basis to perform specific projects. Clients have several options for charges, including on an hourly rate basis, fixed-price basis or cost-plus basis.

Technology Refresh Projects

TechForce Technology provides the right resources to manage Desktop/Laptops, Printers, Servers, and Network Equipment refresh projects on-time and within the Client’s budget

Software Projects

Provide the right people for operating system and software installations & upgrades. TechForce Technology provides technical resources for emergency and special software projects

Network Design and Implementation

TechForce Technology can manage the design and implementation of your network infrastructure. This allows our Client’s to focus their resources on their company’s core business.

Security and Identity Management Services

TechForce Technology is a value added reseller (VAR) of products and services within the Secure Content Management (SCM) market segment. This market niche includes various software products such as antivirus, anti spyware/malware, web filtering and Employee Internet Management solutions (EIM), and e-mail scanning.

One of TechForce Technology areas of expertise focuses on Internet security and network threats market. The company partnered with various companies such as McAfee, Symantec and Trend Micro. TechForce Technology provides its customers with an unbiased analysis of software solutions that reduce their exposure to these damaging attacks. Our experienced Account Executives are able to provide detailed information on each one of the products which TechForce Technology represents, and match the needs of our customers with the appropriate solution.

Recently, TechForce Technology has expanded its product offering to include a full suite of secure content management solutions. TechForce Technology has signed agreements with the top three vendors in anti-virus, web filtering, and e-mail scanning in order to provide its customers with a managed turn key solution to secure their valuable content from malicious attacks on their network.

Today, TechForce Technology is realizing success in the sale and service of all of these solutions and is continually gleaning new customers because of its commitment to customer service and knowledgeable Account Executives.

Web Filtering:

• Websense
• Elron Software
• Surf Control

E-Mail Scanning:

• Postini
• Tumbleweed
• ClearSwift